There has been constant and intense competition by organizations through the use of advertisement as a tool. Nowadays we as consumers have been encircled or rather sieged by advertisements of different organizations. Market researchers argue that these advertisements are still important in attracting consumers to a certain brand, however critics believe it's becoming less effective. The telecom industry in Nigeria has been a field was we have witnessed lots of advertisement in the country. Therefore knowing what happens behind the scenes seems very crucial for major players' .The purpose of this research is to investigate the effects of advertisements on consumer brand preference in the Nigerian telecom industry. Accordingly we first tried to understand advertisement and how it works and how each brand uses it to achieve its objectives and afterwards past literature on how advertisement has affected brand preference in different fields are presented The participants in the study are customers of the three major telecom brands in Nigeria and the data collection methods used were both questionnaires and interviews method used is questionnaire. It was evidently concluded that advertisement remains a major tool for telecom companies to gain market share.
See Full PDF See Full PDFStudies in advertising show that although television advertisements and product placements introduce viewers to products or act as a reminder, many times consumers make their purchase through another medium. Employing media dependency theory, the study adopted the survey research method using quantitative and qualitative data gathering methods. 400 students of Polytechnic Ibadanwere sampled for the survey questionnaire while focus group discussions were held with others students of the institution. Quantitative data were analysed using frequency count and T-test while qualitative data were coded with relevant issues selected to support the findings. There isa significant correlation between mobile television advertisements and consumer purchasing decision (Pearson=.622, p<002). This means that the more mobile network advertisements people watch, the more likely there is an influence in their choice of mobile network productsand services at the point of purchase. The use of music, slogans and drama serves as aesthetics in influencing respondents through advertisement messages; hence theysee the advertisements as captivating, true, informative, educative, entertaining and convincing. This implies that television advertisement is productive in influencing consumers " decision, hence mobile network service providers need to be more creative and strategic in placingadvertisements on television due to high competition within the industry.
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The main objective of this research was to determine the types of appeals used in telecommunication advertisement, explain how the themes and appeals used in the advertisement were presented, and see how it could attract subscribers despite the challenges in the industry. Qualitative content analysis method was used to provide a thematic analysis of the messages contained in numbers of selected advertisements shown on YouTube, social media, and television stations in Nigeria. The findings show that the advertisements adopt emotional (love, celebrity appearance, music, comedy, humor, drama) and rational appeal to persuade the subscribers. Moreover, the themes of the advertisements focus on accomplishment and improve service regarding call charges, network coverage, network quality, and customer service. It further shows that these strategies employed by the telecommunication industry are capable of influencing the choice of the subscribers in the Nigerian market. The research recommends and concludes that companies should consistently engage the appeals used with more emphasis on the emotional appeal to retain their size of the market.
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This study assessed customer preference and satisfaction for GSM service providers among University students in Lagos State. Primary data were collected from 298 subscribers who were students of Universities in Lagos state using a well-structured questionnaire. Regression analysis revealed that there is significant relationship between service assure, service responsiveness, service reliability and customer satisfaction which can lead to consumer preference, thereby concluded and recommended that GSM service providers should improve on service assurance, service responsiveness and service reliability.
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One of the controversies in existing marketing literatures is on how to retain existing and new customers to have repurchase intention in the long-run; however, empirical answer to this question is scanty in existing studies. Thus, this study investigates the moderating effect of consumer loyalty on long-run repurchase intentions in telecommunication industry using Lagos State environs. The study adopted field survey research design using questionnaire to elicit responses from 250 respondents who were selected using random and stratified random sampling techniques from the telecommunication industry in Lagos State, Nigeria. The internal consistency of the research instrument was verified using the Cronbach's alpha, the result of 0.89 implies the acceptability of the internal consistency of the survey instrument. The test of the research hypotheses were analyzed using Pearson Product Method of Correlation (PPMC), simple regression analysis and inferential statistics with the aid of Statistical Package for Social Science version 20.0 (SPSS). The study confirmed that customer satisfaction has a significant relationship with customer loyalty in the telecommunication industry. Furthermore, service quality has a significant relationship with customer loyalty to a brand; loyalty programs have a significant relationship with customer loyalty to a network operator in Nigeria and customer loyalty has a significant effect on the long run repurchase intentions of the customer. The study concluded that one of the determinants of long term profitability of a business entity is the long run repurchase intentions of its customers which hinges on the level of brand loyalty of the customer. Thus, it was recommended that service providers in Nigeria should improve on factors like customer satisfaction, service quality, and loyalty programs in order to increase the loyalty of their customer to their brands thereby increasing their repurchase intentions.
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